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IT Manager at OneImaging. . Oversee all IT operations for a fast-growing, remote-first organization.. . Administer and support the ERP system, ensuring smooth functionality and assisting team members as needed.. . Collaborate with departments to identify and implement process improvements using ERP capabilities.. . Deliver training sessions on ERP functions and other systems to various teams.. . Lead customization and enhancement projects under the guidance of the IT Director.. . Manage and support various IT infrastructure systems, including servers, phone systems, email, security cameras, and access control systems.. . Conduct regular system reviews using established checklists on a daily and monthly basis.. . Maintain reliable backup systems and perform quarterly restoration tests to ensure data integrity.. . Create and manage user accounts, access controls, file sharing, and overall system security.. . Possess strong skills in deploying and configuring hardware, software, and IT resources.. . Provide end-user technical support for a range of issues, including hardware, software, networking, email, VOIP, and peripherals.. . Respond to urgent or off-hour IT issues as needed, including on-call support.. . Assist with the maintenance and troubleshooting of production floor technology and equipment.. . Maintain relationships with vendors to optimize system performance and utilization.. . Install, repair, and manage wiring for computer systems and networks.. . Handle workstation and laptop setup, upgrades, and configuration—including printing, directory structures, permissions, and software installations.. . Perform additional duties as assigned.. . . A four-year technical bachelor's degree in Information Technology, Computer Science, or Engineering is required. Equivalent experience may be considered.. . General technical knowledge should include the following: Microsoft Active Directory, Microsoft Windows, Office 365 administration, TCP/IP, Ethernet, enterprise endpoint protection, scripting, wireless networks, and router management.. . Minimum of five years of hands-on technical support experience. Must be well-organized, flexible, and able to work in a fast-paced, distributed environment.. . Ability to read and interpret documents such as security requirements, company policies, and procedure manuals.. . Work must be performed at a high level of quality. Must possess excellent problem-solving skills, a strong sense of urgency, and high attention to detail.. . Knowledge of cybersecurity best practices is required.. . Experience in administering systems for approximately 50–200 users.. . Fluent in reading and writing English.. . Ability to collaborate effectively in a team environment.. . Monitor environmental conditions of all servers, infrastructure, and systems related to internal IT services.. . In-depth knowledge and troubleshooting skills in server and workstation hardware and software systems.. . Provide management with visibility into hardware, software, and license capacity and usage.. . Accurately maintain and update help desk software to track incidents and resolutions.. . Perform root cause analysis in response to incidents, tickets, or management requests.. . Ability to coordinate with third-party hardware and software support when necessary.. . Maintain consistent and dependable attendance.. . Self-motivated, with the ability to work independently and efficiently to meet deadlines, adapting methods as needed to accomplish tasks.. . Company Location: United States.