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Dutch Speaking Customer Service for FinTech Company in Greece at Mercier Consultancy MD. Mercier Consultancy MD is excited to present an amazing opportunity for Dutch Speaking Customer Service Representatives at a prestigious FinTech Company, based in the beautiful surroundings of Greece. This role is ideal for individuals who are passionate about financial technology and dedicated to providing exceptional customer support. As a representative, you will assist clients in Dutch, addressing their inquiries and ensuring a seamless experience with the company's services.. Key Responsibilities. . Handle customer inquiries related to FinTech services, account management, and financial transactions via phone, email, and chat in Dutch.. . Provide accurate information about financial products, pricing, and features available to customers.. . Assist customers with technical issues related to the FinTech platform and ensure effective resolutions.. . Resolve customer complaints efficiently, ensuring high levels of satisfaction and loyalty.. . Document all customer interactions in the CRM system for accurate record-keeping and follow-up.. . Work collaboratively with the finance and technical teams to improve service delivery.. . Stay informed about industry trends and regulatory changes to ensure compliance and provide relevant advice.. . . Fluency in Dutch (both written and spoken) is essential; knowledge of English is advantageous.. . Previous experience in customer service, preferably in the FinTech or financial services sector.. . Strong communication skills with a focus on being customer-oriented and professional.. . Problem-solving capabilities and the ability to address financial inquiries effectively.. . Excellent organizational skills and the ability to manage multiple tasks simultaneously.. . Familiarity with financial platforms and customer relationship management (CRM) software is desirable.. . Willingness to work flexible hours, including weekends and holidays if necessary.. . Relocation to Greece is required for this position.. . Company Location: Greece.