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Data Analyst, Member Services at OneImaging. Radiology is the second most used healthcare service, used by over 51% of the workforce annually. Despite the critical role of radiology in healthcare, the process for undergoing a medical imaging exam has remained unchanged for decades. OneImaging is solving this with a concierges approach and a premium-quality radiology network of over 4,000 vetted providers across 48 states, which also reduces imaging costs by 60-80%. Our solution helps patients and families access essential radiology services at fair prices and without surprise bills, all while delivering immediate savings and ROI for employers and payers on every exam.. We're looking for a sharp, detail-oriented Data Analyst to join our global team and support our Member Services operations. You’ll play a vital role in translating raw data into actionable insights that drive completion rates, optimize processes, and inform strategic decision-making. This role is perfect for someone who loves to deep dive into data and create clarity out of complexity.. Responsibilities:. . Data Reporting: Build, maintain, and enhance dashboards using tools like Looker, Google Sheets, and BigQuery. . Performance Analysis: Monitor operational KPIs (e.g., MSAT, completion rates, resolution time) and support deep dives to uncover root causes. . Spreadsheet Analysis: Leverage advanced spreadsheet functions and formulas to manipulate data for reporting and analysis. . Funnel Optimization: Identify gaps or bottlenecks in the member journey and support initiatives to improve conversion and throughput. . QA & Training Collaboration: Partner with QA and Training to identify trends, support audits, and improve feedback loops. . Experimentation & Impact Measurement: Help test hypotheses, run A/B experiments, and measure outcomes of operational changes. . Workforce Management Support: Assist in staffing and volume forecasting through trend analysis, capacity modeling, and historical performance review. . Communication & Presentation: Deliver insights in a clear, structured manner across written, visual, and verbal formats. . Requirements:. . 3+ years of experience in data analysis or business intelligence, ideally in healthcare or a tech-enabled service org. . Strong SQL skills and experience with BI tools (Looker preferred). . High comfort with Google Sheets and collaborative data tooling. . Clear written communicator with the ability to turn insights into action. . Bias for action and comfort with ambiguity in a fast-paced startup environment. . . Bonus Skills:. Experience with SQL, Python, and machine learning libraries or workflows is a plus.. . Shared Expectations:. . Fluent English, strong communication skills. . Experience working in a remote, asynchronous environment. . Respect for patient data privacy and a willingness to adhere to HIPAA-compliant workflows. . Proactive mindset and a commitment to quality, speed, and scalability. . Timezone Coverage: EST overlap preferred. . U.S. Hours Coverage: Partial or full overlap with U.S. (EST) business hours preferred. . Additional Details:. . Reporting Structure: Reports directly to the Strategic Operations Manager (U.S.-based). . Preferred Locations: Mexico, the Philippines, Argentina, and Portugal. . Contract Type: Independent Contractor. . Company Location: Mexico.