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Portuguese Speaking Customer Service For A Global Online Fashion Website at Mercier Consultancy MD. Mercier Consultancy MD is excited to present a fantastic opportunity for Portuguese Speaking Customer Service Representatives for a leading global online fashion website. This role is perfect for those who have a passion for fashion and desire to provide top-notch customer support. In this position, you will engage with customers in Portuguese, helping them navigate their shopping experiences and ensuring their satisfaction with our fashion offerings.. Key Responsibilities. . Assist customers with inquiries related to orders, products, delivery, and return processes via phone, email, and chat in Portuguese.. . Provide detailed information about fashion products, including sizing, styles, and availability.. . Resolve any issues related to orders, including cancellations and exchanges, in a timely manner.. . Document customer interactions and feedback accurately in our CRM system.. . Collaborate with team members to ensure seamless customer experiences.. . Stay updated on fashion trends and website promotions to provide informed assistance to customers.. . . Fluency in Portuguese (both written and spoken) is required; proficiency in English is a plus.. . Experience in customer service, especially in the fashion or e-commerce sector, is preferred.. . Strong communication skills and a keen interest in fashion retail.. . Exceptional problem-solving abilities and a commitment to customer satisfaction.. . Ability to thrive in a fast-paced environment, managing multiple inquiries effectively.. . Familiarity with e-commerce platforms and CRM systems is desirable.. . Willingness to work flexible hours, including evenings and weekends as necessary.. . Company Location: Greece.