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Dutch Customer Support Specialist for PayPal Project at speakit. On behalf of our client, a global leader in outsourced customer experience management, we are looking for a Dutch-speaking Customer Support Specialist to join the PayPal project. In this role, you will be the first point of contact for Dutch-speaking customers, assisting them via phone, email, chat, and social media. You will play a key role in ensuring a smooth and secure customer journey by resolving inquiries effectively and delivering service that reflects PayPal’s trusted brand.. Key Responsibilities. . Communicate with customers across multiple channels (phone, email, chat) before, during, and after their transactions. . Provide accurate information and solutions regarding accounts, payments and related services. . Build rapport with customers, actively listen to their concerns and act promptly to resolve issues. . Accurately update customer data in the system while handling confidential information responsibly. . Multitask across systems and adapt to new tools and technologies as needed. . Handle customer complaints with empathy and escalate cases when appropriate. . Contribute to continuous improvement by identifying common issues and suggesting process enhancements. . Native-level or fluent Dutch, with strong English communication skills. . Excellent verbal communication skills, with the ability to actively listen and clearly articulate solutions. . Strong written communication skills with proper grammar and attention to detail. . Ability to multitask, manage multiple systems and screens, and adapt to new software quickly. . Customer-focused mindset with empathy, patience and professionalism. . Previous experience in customer service, a call center, or the financial sector is highly desirable. . Availability to work flexible shifts . . Company Location: Greece.