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(fluent English) Customer Support Consultant (remote) at SupportYourApp. We are looking for a responsible and customer-oriented . Customer Support Consultant . to support our B2B clients. In this role, you will assist customers throughout their experience with the product, including onboarding, daily usage, and issue resolution. You will serve as a primary point of contact for inquiries, ensuring timely communication and effective problem-solving. . Excited? Let’s see what it takes 💛. What you will do:. Provide high-quality customer support via chat, email, and phone;. Provide accurate information, guidance, and solutions to customer requests;. Collaborate closely with the development and product teams to escalate and resolve complex cases;. Understand customers’ needs and deliver constructive feedback to the management team;. Follow up with clients to ensure issues are fully resolved and a high level of satisfaction is maintained.. What you need to succeed in this role:. Excellent English communication skills (C1 level or higher);. At least 1–2 years of support experience;. Ability to understand and navigate software products effectively;. Strong analytical and problem-solving skills;. Customer-oriented mindset with a professional communication style;. Good organizational skills and attention to detail;. Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus:. Proficiency in Arabic.. Benefits and Perks:. Fixed schedule: Monday–Friday, from 9am to 6pm GMT+4;. Opportunity to work fully remotely;. Inclusive international environment;. Compensation in USD;. Responsive management interested in your growth and long-lasting cooperation.. Company Location: Armenia.