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Virtual Service Advisor (Mechanical) at Activate Talent. 🚗 Virtual Service Advisor (Mechanical). Job Type:. Remote, Full-Time (EDT/EST). Role Summary. You will handle customer communication, build repair estimates, secure approvals, and manage workflow for mechanical service in a remote setup.. Key Responsibilities. Answer incoming calls, texts, and schedule service appointments . Build and present repair estimates to customers . Look up parts and labor to ensure accurate pricing . Secure approvals and follow up on declined services . Provide daily updates on repair status . Close tickets and assist with payment processing . KPIs / Success Metrics. 60–75%+ approval rate. Strong Average Repair Order (ARO) performance. Under 5-minute response time. Consistent and timely follow-ups. Proven experience as an Automotive Service Advisor or similar role in a mechanical repair environment. Strong knowledge of automotive systems, parts, and labor estimation. Experience creating and presenting repair estimates with a focus on upselling and customer education. Familiarity with shop management and estimating tools (e.g., CCC, Mitchell, Shop-Ware, or similar). Excellent verbal and written communication skills for handling calls, texts, and customer updates. Ability to manage multiple tickets/jobs simultaneously in a fast-paced environment. Strong attention to detail and accuracy in parts lookup and pricing. Customer-first mindset with proven ability to build trust and drive approvals. Comfortable working remotely and using digital platforms (CRM, SMS tools, scheduling systems). Self-motivated, organized, and results-driven with a focus on hitting KPIs (approval rate, ARO, response time). Company Location: Slovakia.