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Dutch Speaking Customer Service Agent In Tallin at Mercier Consultancy BG. Mercier Consultancy is excited to announce a position for a Dutch Speaking Customer Service Agent based in Tallin. In this dynamic role, you will provide outstanding support to our Dutch-speaking clients, addressing their inquiries and assisting them with our wide range of services. As a vital part of our customer service team, you will play a crucial role in enhancing client satisfaction and ensuring effective communication. If you're passionate about customer service and looking for an opportunity in a vibrant city, we invite you to apply!. Responsibilities. . Engage with customers via phone, email, and chat to provide assistance in Dutch.. . Respond to inquiries regarding products, account management, and service offerings.. . Effectively resolve customer complaints and technical issues.. . Document customer interactions and maintain detailed records for efficient follow-up.. . Collaborate with team members to improve processes and service delivery.. . Stay informed about company policies, service updates, and industry trends.. . Collect feedback from customers to identify opportunities for service enhancement.. . . Fluency in Dutch and English, both written and spoken.. . Previous experience in customer service is highly desirable.. . Strong communication and interpersonal skills with a focus on customer satisfaction.. . Excellent problem-solving abilities and a patient attitude towards customer needs.. . Familiarity with customer service software and methodologies is a plus.. . Ability to work effectively in a team-oriented environment in Tallin.. . Flexibility to adapt to changing customer inquiries and service demands.. . Company Location: Estonia.