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Polish Speaking Customer Service for Banking industry at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is thrilled to announce an exciting opening for a Polish Speaking Customer Service Representative within the Banking industry. This role is ideal for individuals who are dedicated to providing exceptional support to Polish-speaking clients, ensuring they have a satisfactory banking experience.. Responsibilities. . Deliver outstanding customer service to Polish-speaking clients via phone, email, and chat, addressing inquiries and providing information about banking products and services.. . Assist customers with account management, transaction inquiries, and general banking-related questions.. . Handle customer complaints and resolve issues efficiently while maintaining a high level of professionalism.. . Provide guidance on banking procedures and help customers navigate through online banking platforms.. . Maintain an up-to-date knowledge of bank products, services, and regulations to offer accurate advice and assistance.. . Document all customer interactions and maintain detailed records for compliance and service improvement.. . Collaborate with internal departments to escalate and address complex customer issues.. . . Fluency in Polish and English, both written and spoken.. . Experience in customer service, preferably in the banking or financial services industry.. . Strong communication and interpersonal skills.. . Ability to handle sensitive information with confidentiality.. . Proficiency in customer service software and Microsoft Office Suite.. . Detail-oriented with strong problem-solving capabilities.. . Ability to work effectively in a team-oriented environment.. . Company Location: Greece.