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Customer Support Agent (French Speaking) at Neo Group. At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.. Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us – your success is our success!. Neo Group is seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist. As a French-speaking Customer Support Specialist, you will be responsible for providing exceptional service and support to our French-speaking customers.. Responsibilities. :. . Respond to customer inquiries and provide prompt and accurate assistance in French through chats & emails.. . Handle customer complaints and resolve issues effectively.. . Ensure customer satisfaction through professional and courteous communication.. . Maintain detailed and accurate records of customer interactions and transactions.. . Identify opportunities for process improvements and provide feedback to management.. . . Fluent in both French and English.. . Ability to work rotational shifts - Morning, Afternoon, Night. (including some weekends).. . Previous experience in customer support or a similar role.. . Excellent communication skills, both written and verbal.. . Patient, empathetic, and customer-focused mindset.. . Strong problem-solving and conflict resolution skills.. . Ability to multitask and work efficiently in a fast-paced environment.. . Having an experience with crypto is huge plus.. . Ability to multitask and work efficiently in a fast-paced environment.. . Company Location: Morocco.