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Executive Support Specialist/ Virtual Assistant (WFH + Benefits) at RemotePro.Ph. To apply, please visit us at: https://remotepro.ph/. Summary. We are looking for a highly organized and customer-oriented individual who can handle both customer service and administrative duties. The ideal candidate should have good communication skills, the ability to multitask, and strong attention to detail. Your role will be essential in ensuring positive client experiences, efficient operations, and reliable support for the team.. Responsibilities. Customer Service & Client Support. . Respond to customer inquiries via email, phone, and social media. . Schedule appointments and manage client communications. . Identify and address customer needs promptly and professionally. . Resolve complaints and follow up to ensure client satisfaction. . Process orders, forms, applications, and service requests. . Maintain detailed records of customer interactions and feedback. . Support CRM updates and database maintenance. . Conduct follow-ups with clients, vendors, and internal teams. . Handle professional correspondence via email and phone. . Manage support tickets and provide timely resolutions. . Administrative Support. . Email management: sorting, filtering, responding, and handling follow-ups. . Calendar management: scheduling, rescheduling, and coordinating appointments. . Travel management: booking flights, accommodations, and itinerary planning. . Document preparation: data entry, creating reports, and presentation design. . General file and records management. . Research & Data Handling. . Conduct market research and competitor analysis. . Organize and present findings clearly and concisely. . Create product and service comparison reports. . Project & Task Management. . Support project coordination and task tracking. . Monitor deadlines using tools like ClickUp, Trello, Asana, or Monday.com. . Soft Skills & Work Ethic. . Excellent written and verbal communication skills. . Strong organizational, time management, and multitasking abilities. . High attention to detail and accuracy. . Analytical thinking and problem-solving skills. . Ability to work independently and manage priorities. . Professionalism and discretion when handling sensitive information. . Collaborative mindset and team spirit. . Technical Skills. . Proficiency in Google Workspace (Docs, Sheets, Slides, Drive). . Proficiency in Microsoft Office (Word, Excel, PowerPoint). . Experience with CRM tools (HubSpot, Salesforce, Zoho) – preferred. . Familiarity with project management tools (Asana, Trello, ClickUp). . Comfortable using communication platforms (Slack, Zoom, Microsoft Teams). . Familiar with cloud storage and file-sharing platforms. . Bonus Skills (Preferred but Not Required). Social Media & Digital Support. . Social media management (scheduling posts, engagement tracking). . Basic graphic design (Canva, Adobe Express). . Website management (WordPress, Wix – basic edits and updates). . E-commerce & Customer Support. . Order processing and tracking (Shopify, WooCommerce). . Responding to customer inquiries via chat/email. . Product listing and description writing. . Financial Assistance. . Invoice processing and basic bookkeeping (QuickBooks, Xero). . Expense tracking and budget report.. . Company Location: Philippines.