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Genesys Engineer at Weekday AI. This role is for one of the Weekday's clients. Min Experience: 7 years. Location: India. JobType: full-time. We are looking for an experienced . Genesys Engineer. to design, build, and optimize . Genesys Cloud and Engage Contact Center solutions. . The role requires driving large-scale contact center initiatives, ensuring seamless integrations, high system performance, and delivering superior customer experiences.. Key Responsibilities. . Architect, design, and implement . scalable Genesys environments. . . . Develop . advanced call routing, IVR flows, and customer engagement workflows. . . . Integrate Genesys with . CRM, WFM, and enterprise applications. . . . Implement . AI-driven solutions. including chatbots, voicebots, and predictive routing. . . Ensure . system security, compliance, and disaster recovery readiness. . . . Act as a . subject matter expert (SME). for escalations, performance tuning, and optimization activities. . . Qualifications & Skills. . Bachelor’s/Master’s degree in . Computer Science, IT, or related field. . . . . 8+ years of hands-on experience. in Genesys Cloud / Engage. . . Strong expertise in . SIP, VoIP, telephony, and cloud platforms (AWS/Azure). . . . Programming knowledge in . Java, Python, or C. . . . Excellent . communication, analytical, and problem-solving skills. . . . Preferred: . Genesys Certifications (GCP/GCE). , exposure to . AI/ML solutions. , and . Agile methodologies. .. . Company Location: India.