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Application Support Engineer (GCP & Media Platforms) at Devsu. We are looking for an . Application Support Engineer. to provide production support for . cloud-native media applications. running on . Google Cloud Platform (GCP). and . Kubernetes. .. This role focuses on . L2/L3 application support. , . incident response. , . root cause analysis (RCA). , and . on-call rotations. for services built in . Go. and deployed using . GKE, Cloud Run, and GCP Workflows. .. You will support platforms for . live streaming, video transcoding, Video-on-Demand (VOD), and Media Asset Management (MAM). in high-availability, time-sensitive environments.. . Full-time (40h) role with on-call rotations, including weekend coverage.. Responsibilities. Provide . L2/L3 production support. for critical media applications . Troubleshoot application, platform, and infrastructure issues across . GCP and Kubernetes. . Analyze . logs, metrics, and traces. to identify root causes . Resolve incidents using . runbooks and SOPs. , escalating when required . Partner with . Engineering and SRE teams. , providing clear technical context . Support . live streaming pipelines. and . video transcoding workflows. . Diagnose issues related to: . - Stream ingest failures . - Transcoder job errors and performance bottlenecks . - Output quality, latency, and availability . Participate in . on-call rotations. , including weekends . Document incidents, . RCAs. , corrective and preventive actions . Continuously improve . monitoring, alerting, runbooks, and SOPs. Required. Experience in . Application Support, Production Support, or Reliability Engineering. roles . Hands-on experience with . Go. (code reading and debugging) . Strong experience with . Kubernetes. and . Google Cloud Platform (GCP). . Proven experience supporting . live streaming and video transcoding workflows. . Experience participating in . on-call rotations. . Strong analytical and troubleshooting skills . Ability to perform effectively during high-pressure incidents . Nice to Have. Experience in . media, broadcast, or streaming platforms. . Familiarity with . live event operations. . Experience with . Grafana, Prometheus, or similar monitoring tools. . Experience with . ServiceNow, PagerDuty, Slack. . Understanding of . SRE concepts. (SLIs, SLOs, error budgets) . Company Location: Dominican Republic.