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Contact Center - Consulting Solution Engineer at Jobgether. This position is posted by Jobgether on behalf of a partner company. We are currently looking for a . Contact Center - Consulting Solution Engineer. in the . United States. .. In this role, you will design, implement, and optimize contact center solutions that enhance customer experiences and support organizational goals. You will collaborate with cross-functional teams to ensure seamless integration of telephony, CRM, and AI-driven tools, enabling efficient workflows and superior service delivery. This position provides the opportunity to work with advanced contact center technologies, including IVR, ACD, virtual agents, and workforce management systems, while driving measurable impact across sales, support, and operational teams. You will be a key technical advisor, translating business needs into scalable solutions and ensuring high-quality implementations in a dynamic, fast-paced environment.. Accountabilities:. Design, implement, and optimize contact center solutions to meet customer and organizational requirements.. Collaborate with cross-functional teams to integrate telephony systems, CRM platforms, and AI tools.. Configure and maintain technologies such as IVR, ACD, CTI, QM, WFM, and virtual agents.. Provide technical guidance and troubleshooting during solution deployment and ongoing operations.. Establish best practices for contact center workflows and ensure high-quality performance.. Continuously evaluate new technologies and recommend improvements to existing systems.. Bachelor’s degree in Computer Science, Information Technology, or a related field.. Proficiency in contact center technologies, including IVR, ACD, CTI, QM, WFM, and virtual agents.. Strong understanding of telephony systems, call routing strategies, and CRM integration.. Experience designing and implementing contact center solutions.. Excellent problem-solving skills, attention to detail, and ability to adapt to changing business and technology requirements.. Strong communication and interpersonal skills for collaborating with technical and non-technical stakeholders.. Company Location: United States.