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Virtual Assistant at Virtual Staff 365. Our client is an industry leader in eyelash extensions and beauty products, offering high-quality, salon-grade products to beauty professionals worldwide. . They are looking for a . Virtual Assistant. to support their customer service and administrative operations, ensuring a seamless experience for their clients.. Job Responsibilities:. Customer Support & Communication. . Respond to emails, social media messages, and live chat inquiries.. . Assist customers with product information, delivery updates, and order issues.. . Contact DHL and other transport companies regarding deliveries.. . Maintain and organise emails/messages in the CRM system.. . Address customer complaints and update the complaints board.. . eCommerce & Order Management. . Check and verify product pricing on Shopify.. . Monitor customer reviews, address negative feedback, and escalate concerns.. . Update and maintain the Monday Board and provide end-of-day reports.. . Administrative & Team Coordination. . Communicate with the team daily regarding updates and tasks.. . Ensure customer issues are resolved promptly and accurately.. . . Experience in customer service, eCommerce, or virtual assistant roles.. . Strong written communication skills and ability to manage inquiries professionally.. . Strong proficiency in Shopify is highly preferred.. . Experience with CRM systems, and order tracking platforms (preferred).. . Organised and detail-oriented with excellent problem-solving skills.. . Ability to work in a fast-paced environment and handle multiple tasks.. . Company Location: Philippines.