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Technical Support Analyst II - Production Support (Relocation to Spain) at Remote Recruitment. Job Overview:. Are you a motivated support specialist ready to take your career to the next level in a global setting? We’re seeking a . Technical Support Analyst II. to join a dynamic international team based in . Malaga, Spain. . This role offers the unique opportunity to relocate and work on a cutting-edge wholesale banking platform as part of a high-impact Production Support team.. As a key member of the SCIB (Santander Corporate & Investment Banking) platform support structure, you'll manage Level 0 and Level 1 incidents, collaborate with cross-functional teams, and provide critical support for banking technology operations worldwide. You’ll be at the heart of a fast-paced environment with access to ongoing learning, development opportunities, and international exposure.. Responsibilities:. . Provide . Level 0 and Level 1 technical support. for the global SCIB platform (both onsite and remotely). . . Manage and escalate incidents via . ServiceNow. : reception, investigation, prioritisation, and resolution. . . Monitor . critical system alerts. and metrics to pre-empt issues and identify improvements. . . Drive and follow up on . continuous improvement plans. for batch and online services. . . Collaborate with . second-level technical teams and third-party suppliers. . . . Serve as a . communication bridge with the business users. , especially during critical events. . . Use and interpret monitoring tools and dashboards to manage performance. . . Participate in . on-call rotations. and provide remote support across geographies when needed. . . Qualifications and Experience:. . . 1–3 years’ experience. in IT support or production environments. . . Degree in . Computer Science. , Information Technology, or related field. . . Solid understanding of . ITIL. processes and incident management. . . Experience using . monitoring applications. and service management tools (e.g., . ServiceNow. ). . . . B2 level English proficiency. (required); additional languages are a plus. . . Basic knowledge of . wholesale banking. and . financial products. (required). . . Desirable Technical Knowledge:. . Scripting or automation with . Python. . . . Understanding of . Elastic Search. , . OpenShift. , . Appian. , . API Connect. . . . Familiarity with . Oracle. , . MySQL. , and reporting via . Power BI. . . . Other Requirements:. . Willingness to . relocate to Malaga, Spain. . . . Availability for . rotational guard/on-call shifts. . . . Ability to provide . remote support. to global teams.. . Company Location: South Africa.