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Manager, Delivery Final Mile/Customer Experience at Jobgether. This position is posted by Jobgether on behalf of Maharam. We are currently looking for a Manager, Delivery Final Mile/Customer Experience in Texas (USA).. As a key leader in the delivery operations team, this role focuses on optimizing the final mile experience to ensure timely, efficient, and high-quality service to customers. You will oversee third-party delivery agents, develop performance metrics, manage escalations, and drive strategic improvements across the delivery network. Working cross-functionally with teams across operations, quality, merchandising, and customer support, you will play a crucial role in building a seamless end-to-end experience. This position offers the opportunity to make a meaningful impact on both customer satisfaction and operational efficiency in a dynamic, people-first environment.. Accountabilities:. . Manage the final mile delivery operations, including material handling, transportation, and service recovery to ensure top-tier customer experience.. . Oversee contracts, performance, and onboarding of third-party delivery agents, ensuring compliance with standards and customer service expectations.. . Serve as the escalation point for service failures, managing corrective actions and communication to resolution.. . Collaborate with internal teams to identify delivery challenges and propose strategic solutions for process improvement.. . Conduct routine site visits to verify adherence to procedures and service quality.. . Maintain consistent communication with delivery agents to reinforce standards and promote continuous improvement.. . Analyze key performance metrics and trends to inform data-driven decision-making across delivery functions.. . Partner with quality, merchandising, and product teams to address issues related to delivery or product handling.. . . 4+ years of leadership experience in operations, particularly in final mile logistics or delivery management.. . Strong communication and interpersonal skills, with the ability to engage stakeholders at all organizational levels.. . Solid analytical and problem-solving abilities, including root cause analysis and recovery planning.. . Proficiency in Microsoft Excel and Word; ERP and WMS experience (NetSuite, Salesforce, SCALE) preferred.. . Capable of managing multiple priorities and meeting tight deadlines with a sense of urgency.. . Bachelor's degree in Business or Logistics preferred.. . Previous experience with large-box retail final mile delivery operations is a plus.. . Willingness to travel both domestically and internationally.. . Company Location: United States.