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Portuguese Speaking Customer Service for Pharmaceuticals industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to invite applications for the position of Portuguese Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for individuals who are dedicated to helping others and are passionate about providing support in the healthcare sector. As a customer service representative, you will assist patients and healthcare providers with their inquiries, ensuring they receive timely and accurate information in Portuguese.. Key Responsibilities. . Respond to customer inquiries regarding pharmaceutical products, health concerns, and medication information via phone, email, and chat in Portuguese.. . Educate customers on drug usage, side effects, and compliance regulations.. . Assist healthcare providers and patients in navigating prescription processes and product availability.. . Document all customer interactions thoroughly and maintain accurate records.. . Collaborate with internal teams to resolve customer issues and ensure satisfaction.. . Stay informed about new pharmaceutical products and industry regulations to provide the best assistance possible.. . . Fluency in Portuguese (both written and spoken) is required; knowledge of English is beneficial.. . Experience in customer service, particularly in the pharmaceuticals or healthcare industry, is preferred.. . Strong communication skills with a focus on empathy and customer care.. . Ability to explain complex medical information in an accessible manner.. . Strong organizational skills and attention to detail.. . Proficiency in using CRM software and computer applications.. . Willingness to work flexible hours, including evenings and weekends when necessary.. . Company Location: Greece.