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Technical Trainer - Technical Writer - SBG at Jobgether. This position is posted by Jobgether on behalf of . Sbg Technology Solutions Inc. . We are currently looking for a . Technical Trainer / Technical Writer - SBG. in the . United States. .. This role focuses on delivering high-quality technical training and documentation in a dynamic, fast-paced IT and cybersecurity environment. The ideal candidate will develop and present training programs on IT software, hardware, systems, and networks while creating clear, user-friendly materials and documentation. You will support technical staff and end-users through diverse instructional methods and maintain up-to-date knowledge to ensure training content remains relevant. This position involves collaboration across teams and requires excellent communication skills and attention to detail to meet government contractor standards.. . Accountabilities:. . Develop, coordinate, and deliver instructor-led and virtual training sessions on IT systems, software, hardware, and networks.. . Present complex technical concepts in an accessible way for audiences with varied skill levels.. . Utilize diverse training tools and media formats including slide decks, e-learning platforms, videos, and interactive demos to enhance engagement.. . Create and maintain course materials, manuals, user guides, job aids, and Knowledge Base articles.. . Assess and improve training effectiveness based on participant feedback.. . Collaborate with IT and project teams to identify training needs and update documentation accordingly.. . Assist in editing and maintaining government-required security and compliance documentation.. . Ensure accuracy of Knowledge Base articles in ServiceNow to support incident resolution at Tier 0/1.. . Comply with relevant security and privacy standards such as HIPAA, FedRAMP, and NIST 800-53.. . . Minimum 5 years of experience delivering IT-related training programs covering hardware, software, systems, and network operations.. . Proficiency with training and presentation tools such as PowerPoint, LMS platforms, and video conferencing software.. . Strong public speaking, interpersonal, verbal, and written communication skills.. . Solid organizational and planning capabilities with the ability to work independently and collaboratively.. . Familiarity with adult learning principles, instructional design, and curriculum development is preferred.. . Experience in Help Desk or IT support roles is a plus.. . Associate degree or a 2-year technical program in Computer Science or relevant field, or 4 additional years of relevant experience in lieu of formal education.. . Willingness to travel up to 25% as required.. . . Company Location: United States.