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Norwegian Speaking Remote Support Specialist at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is proud to present an opportunity for a Norwegian Speaking Remote Support Specialist. This role is tailored for individuals who are exceptional at providing technical support and customer service to Norwegian-speaking clients. As a remote support specialist, you will play a critical role in ensuring a positive customer experience by resolving their inquiries and technical issues effectively.. Responsibilities. . Deliver top-notch support to Norwegian-speaking customers through remote channels such as phone, email, and chat.. . Identify, diagnose, and troubleshoot a wide range of technical problems related to software and hardware.. . Walk customers through troubleshooting steps and provide clear and concise solutions.. . Document all support interactions accurately in the support system and maintain thorough case records.. . Work closely with technical teams to escalate and address complex issues promptly.. . Follow up with clients to ensure their satisfaction and to confirm that their issues have been successfully resolved.. . Stay informed about product updates and industry developments to provide informed, quality support.. . . Fluency in Norwegian and English, with strong communication skills both verbally and in writing.. . Previous experience in customer support or technical support is preferred.. . Strong analytical and problem-solving skills with the ability to troubleshoot effectively.. . Excellent interpersonal skills and a strong commitment to customer service excellence.. . Experience with remote support tools and knowledge of CRM applications is advantageous.. . Ability to work independently in a remote setting while managing multiple tasks efficiently.. . Interest in technology and a passion for continuous professional development in the tech industry.. . Company Location: Norway.