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Customer Experience Representative at Jobgether. This position is posted by Jobgether on behalf of a.k.a. Brands. We are currently looking for a Customer Experience Representative in California (USA).. This is a fantastic opportunity to join a fast-growing, digitally native fashion brand that thrives on delivering a warm, seamless, and engaging shopping experience to customers worldwide. As a key member of the Customer Experience team, you’ll provide top-tier support across multiple channels, resolving inquiries with empathy and efficiency while contributing to a collaborative and innovative environment. If you are detail-oriented, tech-savvy, and passionate about fashion and customer satisfaction, this role offers both impact and growth potential.. Accountabilities:. . Deliver outstanding and empathetic customer service across all communication platforms in line with the brand voice.. . Respond to and resolve inquiries, complaints, and escalated cases while ensuring a seamless customer journey.. . Meet or exceed individual and team performance metrics and KPIs.. . Collaborate with peers to ensure coverage and consistency in service delivery.. . Attend team meetings to share insights and help improve processes and customer experience strategies.. . Build strong internal relationships across departments and communicate clearly with both team members and external partners.. . Assist with ad hoc tasks and duties as assigned by the team leads.. . . 1+ years of customer support experience, preferably in e-commerce or fashion retail.. . Excellent communication and problem-solving skills with a positive, empathetic approach.. . Proficiency in support platforms and tools such as Shopify, Gorgias, Loop, PeopleVox, Whiplash, and shipping carrier systems.. . Ability to work independently and collaboratively in a fast-paced, remote-friendly environment.. . Strong organizational skills and a proactive, detail-oriented mindset.. . Comfortable navigating multiple systems and juggling multiple priorities.. . Company Location: United States.