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Director, Customer Onboarding & Adoption at ActivTrak. As the Director, Customer Onboarding & Adoption, you will lead the team responsible for implementing the ActivTrak platform and delivering high-value onboarding and data services projects for our customers. You will oversee multiple Project Managers and ensure consistent, high-quality delivery across commercial through enterprise accounts. This role requires a strategic leader who can coach and develop a high-performing team, while also partnering directly with customers and cross-functional stakeholders to drive measurable outcomes.. Key Responsibilities:. . Lead, mentor, and develop a team of Project Managers responsible for customer onboarding and implementation projects.. . Establish and scale delivery frameworks that ensure consistency, quality, and repeatability across all customer engagements.. . Partner with Sales, Solution Engineers, Solution Architects, and Customer Success leadership to align on customer objectives, technical requirements, and delivery timelines.. . Drive customer satisfaction by building trusted executive relationships and serving as an escalation point for project challenges.. . Monitor project performance across the portfolio, ensuring scope, milestones, and budgets are on track, and proactively communicating risks to leadership.. . Contribute to the continuous improvement of professional services methodologies, tools, and processes to support growth and scalability.. . Ensure the team effectively communicates ActivTrak’s use cases, features, and value to customers through training, enablement, and solution adoption.. . Serve as the voice of the customer internally, sharing insights that influence product, customer success, and go-to-market strategies.. . . 5+ years of experience in Professional Services, Customer Success, or Project Management, with at least 3+ years in a leadership role managing teams.. . Proven expertise in leading B2B SaaS implementations, with exposure to BI/data projects preferred.. . Strong executive presence and ability to build trusted relationships across all levels of customer organizations.. . Demonstrated success in developing people, leading teams through change, and driving operational excellence.. . Strong organizational, communication, and problem-solving skills, with the ability to thrive in a fast-paced, dynamic environment.. . Company Location: United States.