Polish Speaking Customer Service for Fashion & Luxury Brand - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives for a prestigious Fashion & Luxury Brand based in Greece. This role is perfect for individuals who are passionate about fashion and luxury goods, and who are committed to delivering high-quality customer experiences. As a member of our dedicated team, you will help clients navigate their inquiries while conveying exceptional service in Polish.. Key Responsibilities. . Manage customer inquiries related to fashion products, orders, and brand services via phone, email, and chat in Polish.. . Provide detailed information about product features, availability, and luxury brand offerings.. . Assist customers with order processing, returns, and exchanges, ensuring a seamless experience.. . Resolve any issues or complaints efficiently while maintaining a strong focus on customer satisfaction.. . Document all customer interactions accurately in the CRM system for effective follow-up.. . Collaborate with sales and marketing teams to deliver an exceptional brand experience.. . Stay updated on current fashion trends and product launches to enhance customer interactions.. . . Fluency in Polish (both written and spoken) is essential; knowledge of English is a plus.. . Experience in customer service, preferably in the fashion or luxury sector.. . Strong communication skills with a refined understanding of luxury customer service standards.. . Excellent problem-solving abilities and an enthusiastic, positive attitude towards client interactions.. . Proven ability to manage multiple inquiries effectively in a fast-paced environment.. . Familiarity with CRM software and other customer service tools.. . Willingness to relocate and work flexible hours, including evenings and weekends if necessary.. . Company Location: Portugal.
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