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Italian Speaking Customer Support for E-Commerce Platform - Work in Greece at Mercier Consultancy MD. Mercier Consultancy MD is excited to present a wonderful opportunity for Italian Speaking Customer Service Representatives for a thriving E-Commerce Platform, with the opportunity to work in beautiful Greece. This role is tailored for individuals who are passionate about e-commerce and dedicated to providing exceptional customer service support. As a representative, you will assist customers in Italian, guiding them through their online shopping experience and addressing their inquiries.. Key Responsibilities. . Manage customer inquiries regarding products, orders, shipping details, and returns via phone, email, and chat in Italian.. . Provide detailed information about product features, pricing, and promotions to enhance the customer shopping experience.. . Assist customers with order modifications, cancellations, and tracking information.. . Resolve customer complaints promptly and effectively, ensuring a positive shopping experience.. . Document all customer interactions and feedback in the CRM system for future reference and follow-up.. . Collaborate with logistics and fulfillment teams to address any order-related issues and improve service delivery.. . Stay updated on product offerings and e-commerce trends to provide relevant and timely assistance.. . . Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus.. . Previous experience in customer service, especially within the e-commerce or retail sectors.. . Strong communication skills with a friendly and customer-focused attitude.. . Ability to address issues and inquiries effectively while demonstrating empathy and understanding.. . Excellent organizational skills and the capability to handle multiple tasks in a fast-paced environment.. . Familiarity with e-commerce platforms and customer relationship management (CRM) software is desirable.. . Willingness to work flexible hours, including weekends and holidays as necessary.. . Relocation to Greece is required for this position.. . Company Location: Greece.