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Dutch Speaking Customer Service Agent - Riga at Mercier Consultancy BG. Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Service Agent based in the vibrant city of Riga. In this engaging role, you will be responsible for providing exceptional customer support to our Dutch-speaking clients, addressing their inquiries and assistance requests related to our products and services. Your expertise in customer service will be vital in ensuring a positive experience for every client. If you are passionate about delivering top-notch support and want to thrive in a dynamic environment, we encourage you to apply!. Responsibilities. . Assist Dutch-speaking customers via phone, email, and chat with their inquiries and concerns.. . Provide detailed information about our products and services and resolve any issues that arise.. . Document customer interactions accurately and maintain comprehensive records.. . Collaborate with team members to improve customer service processes and enhance satisfaction.. . Stay informed about product updates and company policies to provide relevant information to clients.. . Gather and report customer feedback to identify areas for improvement in service delivery.. . . Fluency in Dutch and English, both spoken and written.. . Experience in customer service or a related field is preferred.. . Excellent communication and interpersonal skills.. . Strong problem-solving abilities and a commitment to customer satisfaction.. . Familiarity with customer service software and digital communication tools.. . Ability to work effectively in a team while also being self-motivated.. . Willingness to adapt to changing customer needs and inquiries.. . Company Location: Latvia.