We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Account Manager (SaaS, AMER) at Katalon, Inc.. Founded in 2016, Katalon is the category leader in AI-augmented software testing, empowering hybrid testers—those blending manual, automation, and AI skills—to deliver exceptional digital experiences. Katalon enables software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.. Since its first launch, Katalon has experienced tremendous growth, serving more than . 30,000 teams across 80+ countries. , many of which are in the . Fortune Global 500. . Katalon has been named a . G2 Leader.  in software testing for 11 consecutive quarters and a . Great Place to Work.  for three consecutive years.. In this role as an Account Manager, you will:. Own customer accounts. : Manage a portfolio of mid-market or enterprise customers, developing account strategies to grow revenue and product adoption.. Collaborate with CSMs. : Partner closely with Customer Success Managers to understand customer goals, ensure product adoption, and identify upsell opportunities.. Work with Sales Engineers. : Coordinate with SEs to support product demonstrations, handle technical objections, and design effective solution packages.. Engage with Partnerships team. : Collaborate to identify co-selling opportunities, drive value from integrations, and expand partner influence within key accounts.. Forecast and pipeline management. : Maintain accurate pipeline data and provide reliable forecasts using CRM tools (e.g., Salesforce).. Drive renewals and expansions. : Work cross-functionally to ensure smooth renewal cycles and uncover opportunities for expansion and multi-product adoption.. Customer-first mindset. : Act as the trusted advisor and main point of contact for your accounts, ensuring a positive and proactive customer experience.. Must-have. . 3-6 years of experience in a customer-facing role in a SaaS high-growth environment (Customer Success, Account Management or Strategic Consulting) in the North American market. . Willing to work in the US business hours. . Experience providing constant support on user experience with Commercial accounts. . Experience in onboarding customer organisations and maintaining those relationships throughout the customer life cycle. . Experience managing renewal conversations, growing the book of accounts, and delivering Customer Success at scale. . Ensure all account activities, customer interactions, deal stages, and next steps are accurately and consistently documented in the CRM (e.g., Salesforce). . Regularly update opportunity statuses, contact roles, and notes to support cross-functional visibility and forecast accuracy. . Nice-to-have. . Experience with Selenium, Integrated Development Environment, Software Test Automation, CI/CD is highly desired. . Experience in software quality assurance and testing, particularly test automation, is a plus. . Knowledge of DevOps or a good understanding of development methodologies is a plus. . Company Location: India.