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Virtual Assistant - Europe at Scalesource. Location: Remote (Work from Home). Schedule: 8-5 Mon-Fri (PST;CST;EST). Compensation: $1,200 USD per month. ABOUT THE COMPANY. We operate in the residential and consumer services industry, offering a combination of solutions such as property improvement, home maintenance, and customer-focused programs. Our mission is to provide reliable, high-quality services that bring value to households and communities, while ensuring smooth operations and outstanding client support.. ROLE DEFINITION. We are looking for a full-time Virtual Assistant with a hybrid focus: 50% on customer service and 50% on administrative support. This position will be a key role in daily operations, ensuring smooth communication with clients while also providing essential support to management and sales staff.. WHO ARE WE LOOKING FOR. A professional, detail-oriented, and proactive individual who can balance both client-facing interactions and back-office tasks. The ideal candidate is tech-savvy, comfortable handling multiple platforms, and can manage priorities independently.. RESPONSIBILITIES. 1. Customer Service (50%). . Respond to customer inquiries via phone, email, SMS, and live chat.. . Qualify potential clients using provided scripts and document lead information in the CRM.. . Schedule and confirm appointments, ensuring optimized calendar coordination.. . Manage follow-ups with customers, including feedback collection and review requests.. . . 2. Administrative Support (50%). . Support sales staff with document preparation, data entry, and reporting.. . Follow up on outstanding tasks and ensure deadlines are met.. . Assist with managing internal systems (CRM, spreadsheets, task trackers).. . Provide ad-hoc support to management, including research and preparing reports.. . . QUALIFICATIONS. . High school diploma or equivalent; further education preferred.. . 2+ years of experience in customer service and/or administrative support.. . Excellent communication (C1/C2 English required).. . Strong organizational skills and ability to multitask effectively.. . Comfortable being on the phone and engaging with customers.. . . Desirable. : Proficiency with RingCentral, Zoom, Google Workspace, and CRM/ATS platforms (e.g., Workable, HubSpot).. . . Professional remote setup and reliable internet.. . Strong Zoom presence and professional communication.. . Must be able to balance client interactions with administrative duties.. . Introductory video submission required as part of the hiring process.. . Company Location: Serbia.