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Customer Success Coordinator at AimHi Earth. AimHi Earth is a UK-based company. We welcome applications from candidates based outside the UK, provided they can work within ±2 hours of UK time and are able to work with us on a self-employed or contractor basis.. This role is 24-40 hours per week with a salary of £30-35k pro rata, plus benefits.. For the best experience and to access all embedded links, please apply directly on our Workable platform:. . https://apply.workable.com/aimhi-earth/. The Opportunity. At AimHi Earth, our purpose is to ignite the desire to learn and act on what matters.. We are all focused on solving the following problem:. There’s no shortage of information – only of curiosity, focus and activation. This is a key part of why society isn’t taking adequate, informed action on the climate and nature emergency.. This is why AimHi Earth exists to transform understanding of the climate emergency, to activate hundreds of millions of nature-first thinkers, and to accelerate the evolution of our economy and society to one of sustainability and regeneration.. We are working to ensure that people and organisations everywhere understand the full picture of the climate and nature emergency, and are motivated to drive positive change, so that we can build a healthier, cooler, more verdant future together.. At AimHi Earth, we…. are a . small, remote, fast-moving . and . highly-motivated. team.. are founded by three . nature-first. thinkers (. majority women. ) dedicated to building a better future.. are supported by . world-class organisations. – Cambridge Zero (University of Cambridge), Nature4Climate, UNEP, Eden Project.. are supported by . world-class advisors. – Sir Jonathan Porritt, Dr Cécile Girardin, Sir Tim Smit, Erica Neve FRSA, Amali De Alwis MBE, Jon Drori CBE, Lord Jim Knight, Sabra Noordeen.. have already . trained tens of thousands of people. with our . leading interactive live-learning experience. (>95% audience retention, >50% per-minute engagement).. are at the forefront of setting a new standard for rapid mindset change at scale (. >90% . measurable behaviour change. ).. have changed the kits of football players, the funding strategy of charities, the speeches of Olympic medallists, the output of broadcasters and the direction of companies.. are now winning work with . major clients. ; from zeitgeist-defining companies to Fortune 500 giants (including Unilever, Sky, CapGemini, Universal, PepsiCo, BBC, NHS).. We’re looking for a highly organised, proactive Customer Success Coordinator to join our team. This role will suit someone who enjoys taking ownership, spotting ways to improve how things work, and getting stuck in to make those improvements happen.. You’ll play a key role in ensuring our live training sessions run smoothly, supporting our clients well, and helping us strengthen and streamline our ways of working as we grow.. This is a . B2B role. working closely with organisational clients and internal stakeholders to deliver live learning programmes. It is not a ticket-based or customer service role, and it does not involve managing high volumes of inbound requests.. We’re looking for someone who enjoys working . 1-to-1 with clients. , . coordinating delivery. , and . taking responsibility. for outcomes rather than responding to queues or scripts.. Role Summary. You’ll work closely with the Customer Success Lead (your manager), alongside our Product and Go-to-Market teams, to deliver AimHi Earth’s live and online training programmes.. The role combines hands-on operational delivery, client support and ongoing improvement of our processes. We’re looking for someone who is comfortable working independently, enjoys responsibility, and likes improving systems rather than simply following them.. Your ability to stay organised, take initiative, and manage your time will make you an invaluable part of our team.. . Key Responsibilities. Operational Support for Live Sessions (50%). Preparing back-end logistics (e.g., scheduling attendee emails, updating databases, booking presenters/guests, promoting sessions via partners).. Following up after sessions (e.g., sending attendee digital badges and certificates).. Client Success Support (30%). Supporting client communication, including preparing onboarding materials, sharing resources, handling queries and arranging calls. Over time, you’ll feel confident joining client calls directly and supporting delivery without needing close co-hosting, helping new clients get up to speed quickly and smoothly.. Process Improvement and Collaboration (20%). Spotting where our operational processes could work better and suggesting practical improvements.. Helping to put those improvements into place, including working with the Product team to automate or simplify repetitive tasks.. Exploring simple automation or system changes that reduce manual work and help us scale delivery more smoothly.. To help set clear expectations, this role is not:. A customer service or ticket-based support role. A call-centre or queue-driven role. A sales or account management position. Essential Experience. At least 3 years of experience in client support, or a related role.. Exceptional organisational skills with meticulous attention to detail.. Proven ability to work independently, balance and prioritise your own time, and meet deadlines.. Strong communication skills, including fluent spoken English and polished written grammar.. Confidence in learning and adapting to new tools and systems.. Experience improving processes or ways of working, rather than only following existing systems.. Passion for AimHi Earth’s mission to combat the climate and nature crisis.. Experience working in a start-up or fast-moving environment.. Nice to Haves . Familiarity with collaborative platforms (e.g., Slack, Google Drive, Notion, Asana).. Experience managing databases or using database tools (e.g., Airtable).. Experience working in a remote team environment.. Company Location: United Kingdom.