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Junior Helpdesk Technician at Remote Recruitment. Junior Helpdesk Technician. Job Overview. Are you passionate about solving technical problems and delivering exceptional customer service? Join a dynamic UK-based IT services company as a . Junior Helpdesk Technician. . This entry-level role is ideal for tech-savvy individuals who enjoy troubleshooting and supporting clients in a fast-paced environment.. As the first point of contact for helpdesk queries, you'll play a vital role in maintaining excellent client relationships and resolving technical issues efficiently. You’ll be part of a supportive, innovative team that values continuous improvement and personal development, with plenty of opportunities for career progression.. Salary. : R25 000 per month. Key Responsibilities. Client Support & Troubleshooting. Serve as the initial point of contact via phone, email, or ticketing system . Provide friendly, responsive, and effective remote support . Escalate complex issues to senior technicians as needed . Ticketing System Management. Manage and resolve tickets using the company's helpdesk platform . Regularly update and maintain clear ticket notes . Ensure client documentation is kept accurate and up-to-date . Break down multi-issue tickets into separate, manageable tasks . Monitoring Tools & Maintenance. Review RMM (Remote Monitoring and Management) dashboards . Apply scheduled and automated remediation actions . Team Collaboration & Operations. Follow schedules and SOPs as directed by the Technical Support Manager . Submit timesheets and expenses as per SOPs . Communicate ticket status and service changes clearly to clients . Proactively identify risks and suggest improvements . Support project delivery when needed by the Projects Team . Qualifications & Experience. Essential:. Strong communication skills with a focus on active listening . Basic understanding of operating systems, business apps, and network systems . Comfortable working under pressure with a calm, client-focused approach . Fast, accurate typing while on the phone . Excellent attention to detail and reliability . Access to a reliable laptop and stable internet connection . Preferred/Nice to Have:. Experience with ticketing systems and remote support tools . Familiarity with Microsoft 365 and RMM platforms . Previous experience in an MSP (Managed Service Provider) environment . IT certifications such as Microsoft MCP, MCSA, or ITIL . Client experience training such as Helpdesk Habits . Company Location: South Africa.