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Customer Service Transmission Technician at Burnout Brands. About Us:. Monster Transmission, based in Odessa, Florida, has been a trusted leader in the automotive aftermarket industry for over 20 years. Specializing in remanufacturing and rebuilding transmissions for domestic vehicles, we deliver high-quality, reliable products to customers around the globe. Every transmission is crafted with precision and rigorously tested to meet the highest performance standards before leaving our facility.. Job Summary:. We are seeking an ASE certified (preferred or equivalent experience) automatic transmission expert to join our team. Candidates with previous general diagnostic experience would be ideal for this role. This position is responsible for performing tech review and assisting the client care team with warranty issues related to transmissions and converters. Your ability to communicate complex technical information clearly will be essential in ensuring customer satisfaction and in providing client care representatives and our customers with immediate answers to technical questions. This position could be fully remote, but we would require the candidate to be in the EST time zone and four weeks of training in Odessa FL. Candidates who are a commutable distance to our Odessa HQ will be given preference.. Responsibilities:. . Provide technical support to customers regarding installation, troubleshooting, and performance of remanufactured transmissions.. . Diagnose and troubleshoot common transmission issues over the phone or via email.. . Function as the technical expert for both customers and our client care team.. . Provide tech review to the client care department, ensuring they're able to resolve warranty issues and customer inquiries in a timely manner.. . Work closely with the production and quality assurance teams to resolve customer concerns.. . Maintain detailed records of customer interactions and technical issues.. . Educate customers on proper maintenance and care to extend the lifespan of our products.. . Identify opportunities to improve products and processes based on customer feedback.. . Assist with warranty claims and ensure customers receive timely resolutions.. . Man Client Care phone lines as required.. . Other duties as assigned.. . Requirements. . ASE certification preferred. Or equivalent experience as a transmission builder. . ASE Master Technician certification highly preferred.. . Transmission and Engine Diagnostic skills.. . Strong communication skills with the ability to convey information clearly and effectively to both customers and team members. . Excellent collaboration skills, with the ability to work well within a team setting. You will be working with a group of five client care specialists acting as our technical expert.. . Experience with Microsoft Office suite and comfortable entering data into our software systems.. . Customer service-oriented mindset, demonstrating an understanding of customer needs and relationship building.. . Company Location: United States.