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Executive Support Specialist/Customer Service Pro (WFH + Benefits) at RemotePro.Ph. To apply, please visit us at: https://remotepro.ph/. We are looking for a highly organized and customer-oriented individual who can handle both customer service and administrative duties. The ideal candidate should have excellent communication skills, the ability to multitask, and strong attention to detail.. Key Responsibilities:. . Handle customer service inquiries, manage general inquiries, and schedule appointments. . Determine and fulfill clients’ needs, resolve complaints, and follow up to ensure satisfaction. . Process orders, forms, applications, and requests. . Maintain records of customer interactions, transactions, comments, and complaints. . Provide customer relationship management, database maintenance, and feedback analysis. . Perform data entry, update records, and ensure data accuracy. . Answer and manage phone calls, handle emails, and manage voicemail. . Perform general administrative duties, including managing files and records. . Manage social media accounts, respond to comments and messages, and schedule content. . Schedule and manage appointments, set reminders, and coordinate meetings. . Conduct market research, gather information on industry trends, and perform competitor analysis. . Collaborate and communicate with co-workers. . Perform other duties as assigned by the executive or management team.. . Qualifications:. . Excellent communication skills.. . Strong customer service orientation and interpersonal skills.. . Exceptional organizational, time-management, and multitasking abilities.. . Proficient in customer service software, CRM tools, Microsoft Office Suite, and quick to learn new systems.. . High accuracy and attention to detail for data entry and administrative tasks.. . Knowledge of social media management, market research, and competitor analysis.. . Problem-solving skills and ability to work under pressure.. . Self-motivated, flexible, and adaptable to changing priorities.. . Collaborative and team-oriented.. . Company Location: Philippines.