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Customer Success Manager (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of . AuditBoard. . We are currently looking for a . Customer Success Manager. in the . United States. .. As a Customer Success Manager, you will be at the forefront of building long-term value for clients by fostering trusted partnerships and helping them maximize their investment in our solutions. This role blends strategic account management with hands-on product expertise, offering you the opportunity to work across multiple teams to ensure customer satisfaction, retention, and growth. If you enjoy collaborating with high-impact customers and solving real-world business challenges, this is your chance to make a meaningful impact in a high-growth, client-focused environment.. . Accountabilities:. . Develop and nurture relationships with key stakeholders across your portfolio of enterprise customers to align product capabilities with business goals.. . Deliver strategic guidance and product expertise to help clients optimize their use of the platform through training, education, and enablement.. . Lead retention initiatives and identify upsell or cross-sell opportunities, ensuring long-term client engagement and satisfaction.. . Act as a customer advocate, collaborating with internal teams (Product, Support, Engineering) to resolve issues and influence product development.. . Conduct regular business reviews and proactively identify ways to deliver greater value and mitigate churn risk.. . Monitor customer health metrics and support their evolution through feedback, insights, and tailored strategies.. . 3+ years of experience in Customer Success or account management roles within a B2B SaaS environment, with a track record of managing complex customer relationships.. . Preferred background in audit, risk, compliance, or GRC frameworks, with bonus points for hands-on experience using related platforms.. . Strong communication, stakeholder engagement, and problem-solving skills, including interfacing with executive-level clients.. . Experience with tools such as Salesforce, Gainsight, or similar customer success platforms is a plus.. . Ability to work independently in a fast-paced, dynamic environment and navigate ambiguity with confidence.. . Spanish fluency is a plus.. . Willingness to travel within the U.S. and Canada as needed.. . Company Location: United States.