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Supply Chain Customer Service Specialist at Virtual Staff 365. Our client is a well-established Australian company providing innovative products, equipment, and training solutions to professionals in the beauty and aesthetics industry. . With a commitment to exceptional service and operational excellence, they are looking for an experienced . Supply Chain Customer Service Specialist. to join their offshore team.. Job Responsibilities:. . Coordinate freight bookings for product dispatch and returns, including confirming client details and liaising with transport providers. . . Respond to customer transit and product enquiries with accuracy and professionalism. . . Manage service and loan returns, ensuring all pick-ups, follow-ups, and documentation are handled efficiently. . . Process skincare and device dispatches, including creating sales orders and managing backorder notifications. . . Maintain accurate records across CRM and inventory systems (e.g., Highrise, Dear, Easy Insight). . . Support warehouse operations by preparing cases, labels, and shipment manifests ahead of deliveries. . . Manage and resolve product damage, missing items, and in-transit issues, escalating when necessary. . . Collaborate with internal departments, freight agencies, and suppliers to ensure timely resolutions and excellent client experience. . . Participate in process improvement discussions and team meetings to enhance efficiency.. . . Previous experience in . supply chain, logistics, or customer service. roles (preferably with exposure to Australian operations). . . Strong organisational and time management skills, with the ability to handle multiple tasks and deadlines. . . Excellent communication skills—both written and verbal. . . High attention to detail and accuracy in data entry. . . Ability to work independently and as part of a collaborative team. . . Proficiency in . Microsoft Office. (Outlook, Excel, Word) and experience with CRM and inventory systems (Highrise, Dear, ShipStation, Monday.com, Easy Insight preferred). . . Problem-solving mindset with a proactive, “can do” attitude.. . Company Location: Philippines.