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Dutch Speaking Customer Support for Online Marketplace Platform Department at Mercier Consultancy Europe. Mercier Consultancy Europe is seeking a Dutch Speaking Customer Support Agent to join our Online Marketplace Platform Department. In this vital role, you will assist customers with inquiries related to our online marketplace, offering guidance and support to ensure a smooth user experience. Your fluency in Dutch will be crucial for communicating effectively with our client base, helping them navigate the platform, resolve issues, and make the most of their marketplace experience. If you are passionate about e-commerce and committed to delivering exceptional customer service, we would be delighted to have you on our team!. Responsibilities. . Respond to customer inquiries via phone, email, and chat in Dutch regarding marketplace functionalities and services.. . Assist users with account creation, listing products, and managing transactions.. . Resolve customer issues related to orders, returns, and payment processing.. . Document all customer interactions accurately for quality assurance and improvement.. . Collaborate with other teams to ensure timely resolution of user issues and enhance service quality.. . Stay informed about platform updates, policies, and e-commerce trends to offer effective support.. . Encourage customer feedback to refine our services and platform functionalities.. . . Fluency in Dutch and English, both written and spoken, is required.. . Experience in customer support, especially within e-commerce or marketplace operations, is an advantage.. . Strong communication skills with a focus on delivering a positive customer experience.. . Ability to troubleshoot and resolve customer problems efficiently.. . Familiarity with customer service technology and online marketplace platforms is beneficial.. . Team player with the ability to manage multiple inquiries and tasks in a fast-paced environment.. . Willingness to work flexible hours, including evenings and weekends, if necessary.. . Company Location: Greece.