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Norwegian Speaking Support Center Analyst at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is pleased to introduce an opening for a Norwegian Speaking Support Center Analyst. In this crucial role, you will provide exceptional support to our clients and users, ensuring that their inquiries and issues are resolved efficiently. As a Support Center Analyst, you will work directly with Norwegian-speaking customers and collaborate with internal teams to deliver an outstanding service experience.. Responsibilities. . Act as the primary point of contact for Norwegian-speaking clients, managing inquiries through phone, email, and chat.. . Diagnose, troubleshoot, and resolve various technical issues and product-related questions to ensure customer satisfaction.. . Document and log all customer interactions and resolutions accurately in the support ticketing system.. . Provide assistance to clients in understanding product features and functionalities.. . Collaborate with other departments to escalate complex issues and continuously improve support mechanisms.. . Monitor ticket progress and follow up with customers to ensure prompt resolution.. . Keep abreast of new products, updates, and industry best practices to enhance service delivery.. . . Fluency in Norwegian and English, with excellent written and verbal communication skills.. . Experience in a customer support or IT support role is beneficial.. . Strong analytical and troubleshooting skills to effectively assist clients.. . Able to manage multiple tasks and prioritize effectively in a dynamic environment.. . Proficiency in using support ticketing systems and CRM tools is an advantage.. . Dedication to high-quality customer service and teamwork.. . A willingness to learn and adapt to new technologies and processes as needed.. . Company Location: Norway.