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IT Manager at NeoWork. We are seeking a proactive and highly organized . IT Manager. to join our team and support a US-based client. This role is ideal for someone with strong technical expertise, excellent problem-solving skills, and the ability to manage IT operations across hardware, software, user support, and security. You will ensure system efficiency, compliance, and a seamless IT experience for all users.. Responsibilities. . . MSP Assistance:. Monitor ticket completion, follow up with users and team leads to ensure timely resolution. . . . Hardware Management:. . . . Pre-configure devices for new users (AutoPilot). . . Track device assignments, compliance (Intune / Sophos), and performance. . . Advise on hardware replacement cycles. . . . . Software Management:. Administer software licenses (MS 365, Adobe, etc.). . . . User Management:. . . . Oversee onboarding/offboarding processes. . . Compare ADP with Entra ID and Verizon user data, update statuses, and ensure accurate access. . . Monitor systems (e.g., FieldRoutes) for terminated users. . . . . Security:. . . . Daily review of Entra risky users. . . Weekly reporting on sign-in data and identifying abnormalities. . . Conduct periodic user access reviews. . . . . KnowBe4 Management:. Assign training, monitor compliance, and ensure consistency with ADP/Entra. . . Collaborate with the Data team and support other IT-related projects as assigned. . . . Proven experience in IT management or a similar role. . . Strong knowledge of hardware and software administration (MS 365, Intune, Sophos, Adobe). . . Experience with user lifecycle management (onboarding/offboarding, ADP, Entra ID, Verizon, FieldRoutes). . . Familiarity with IT security practices and compliance monitoring. . . Ability to troubleshoot complex IT issues with attention to detail. . . Excellent communication skills in English.. . Company Location: Colombia.