We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Spanish Speaking Customer Service for Retail industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce a position for Spanish Speaking Customer Service Representatives in the retail industry. This role is perfect for individuals who have a passion for helping customers and a strong understanding of retail operations. You will be instrumental in providing exceptional service and support to our clients, ensuring their shopping experience is enjoyable and hassle-free, all while communicating in Spanish.. Key Responsibilities. . Handle customer inquiries regarding retail products, orders, and services via phone, email, and live chat in Spanish.. . Provide assistance with product selection, returns, and tracking order status.. . Resolve customer issues and complaints effectively and efficiently, maintaining a positive experience.. . Document all customer interactions accurately in our CRM system.. . Collaborate with the sales and logistics teams to ensure timely resolution of customer inquiries.. . Stay updated on product offerings, promotions, and store policies to provide accurate information.. . . Fluency in Spanish (both written and spoken) is essential; knowledge of English is a plus.. . Previous experience in customer service, preferably in the retail sector.. . Strong communication skills with a friendly and approachable demeanor.. . Strong problem-solving skills and a customer-first mindset.. . Ability to multitask and work effectively in a fast-paced environment.. . Proficient in using CRM systems and other customer service software.. . Willingness to work flexible hours, including weekends and holidays as needed.. . Company Location: Greece.