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Polish-Speaking Customer Support for Online Marketplace Platform Department at Mercier Consultancy. Mercier Consultancy is excited to announce an opening for a Polish-Speaking Customer Support Representative in our Online Marketplace Platform Department! In this crucial role, you will provide outstanding support to our Polish-speaking clients, assisting them with their inquiries regarding our online marketplace and ensuring a seamless shopping experience.. If you are passionate about e-commerce and delivering exceptional customer service, we encourage you to apply for this dynamic opportunity!. Responsibilities. . Respond to customer inquiries in Polish via phone, email, and chat. . Assist clients with questions about product listings, orders, and payment processes. . Document customer interactions and solutions accurately in our support system. . Collaborate with internal teams to solve issues and enhance customer satisfaction. . Provide guidance on best practices for using the online marketplace effectively. . Collect and relay customer feedback to help improve our platform. . Participate in training to stay informed about product changes and updates. . Fluency in Polish and English, both written and verbal, is mandatory. . Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.. Experience in customer support, preferably within e-commerce or online marketplaces. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. A customer-oriented mindset with a focus on providing quality service. Ability to multitask and manage inquiries in a fast-paced environment. Familiarity with customer support software and online marketplace systems is a plus. Company Location: Greece.