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Appointment Setter / Reception and Booking Coordinator - #34934 at Manila Recruitment. This is a great opportunity to join a company that offers a positive work culture. While KPIs are in place, the environment is supportive and not toxic. Management is approachable and understanding.. Company Profile:. Founded in 2022, our Australian client is an in-home healthcare company that organise appointments with healthcare practitioners to improve their health and manage condition.. Role Overview:. We’re hiring a reliable, high-output Reception & Booking Coordinator to contact patients and schedule in-home appointments. This role requires strong phone communication, fast admin, and practical scheduling skills — including checking Google Maps/travel time to keep appointments geographically sensible and routes efficient.. Key Responsibilities:. • Make inbound/outbound calls and SMS to book in-home appointments with patients.. • Plan appointments by location, using Google Maps to minimise travel time between visits.. • Manage reschedules, cancellations, and no-shows promptly and professionally.. • Keep patient and appointment records accurate and up to date, documenting all actions clearly.. • Coordinate with the internal team to ensure pharmacists’ daily schedules run smoothly.. • Support the team by covering shifts or duties during absences.. • Attend regular meetings with the team and the Reception Manager.. • Collaborate with Pharmacist, Data Entry and Sales Team when necessary.. KPI: (formula-based). • Number of Inbound Calls. • Number of Outbound Calls. • Number of Booked Appointments. • Number of Cancelled Appointments. • More than 2 years of experience in appointment setting.. • Experience in high-volume scheduling/booking (healthcare reception, allied health, call centre, logistics scheduling, etc.).. • Strong attention to detail and ability to follow processes consistently.. • Confident, warm phone manner and clear written communication.. • Comfortable working remotely, managing multiple tasks, and meeting performance targets.. Performance Expectations. • KPI/targets-based role (volume + accuracy).. • High responsiveness during shift and strong documentation standards.. Advantageous but not required:. • Experience in working with an AU, US, or UK company. Job Type. : Permanent. Employment Type. : Full-time, Contractor. Schedule. : Monday to Friday 8:45 AM - 5:45 PM Melbourne Time (5:45 AM - 2:45PM PH Time), Including a 1-hour lunch break and two 15-minute breaks. Location. : Work from home. Industry. : Healthcare. Company Location: Philippines.