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Italian Speaking CS Jobs In Bulgaria - Work In Sofia - Fully Paid Relocation at Mercier Consultancy Group. Mercier Consultancy MD is looking for Italian Speaking Customer Service Representatives to join their dynamic team in Sofia, Bulgaria. This is a fantastic opportunity to develop your career in customer service while enjoying the vibrant life of Bulgaria's capital. The position offers fully paid relocation, making your move to Sofia smooth and hassle-free.. Key Responsibilities. . Provide excellent customer support to Italian-speaking clients via phone, email, and chat.. . Assist customers with inquiries, bookings, orders, and issue resolution promptly and professionally.. . Maintain accurate records of customer interactions using company systems.. . Collaborate with internal teams to ensure timely and effective resolution of customer concerns.. . Stay updated on company products, policies, and procedures to provide accurate information to customers.. . Work flexible hours and adapt to shift patterns, including weekends if required.. . . Fluency in Italian (both spoken and written) is mandatory.. . Good command of English is preferred.. . Prior experience in customer service or related roles is advantageous.. . Strong communication and interpersonal skills.. . Problem-solving abilities and a customer-focused attitude.. . Willingness to relocate to Sofia, Bulgaria with full relocation package provided.. . Ability to work in a team-oriented environment and adapt to a fast-paced workplace.. . Basic computer skills and familiarity with CRM tools are beneficial.. . Company Location: Italy.