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Client Services Agent Texas REMOTE at Acumen Fiscal Agent. 🌎 Change the world. Get paid for it. .. At Acumen, we're on a mission to help the disabled, military veterans, and the elderly live more independent, empowered lives. If you want your work to matter, this is your sign.. 💡About US. Acumen Fiscal Agent began 30 years ago with a bold idea: There had to be a better, simpler, and more personal way to deliver self-directed services to individuals needing home care and their families.. Today, Acumen is proud to be one of the nation’s largest and most trusted providers of fiscal agent services. . We’re not just processing payroll or paperwork, we’re helping people live fuller, more independent lives. Come be part of something meaningful!. 💼. What is the job?. Acumen Fiscal Agent is seeking a Client Services Agent to join our remote team. This role is specifically aimed at providing exceptional support to our diverse clientele, with a focus on assisting Spanish-speaking clients. As a Client Services Agent, you will serve as a vital link between our clients and our services, ensuring clear communication and a high standard of customer care. You will respond to inquiries, resolve issues, and guide clients through our financial products and services. The ideal candidate will have strong communication skills, a passion for helping others, and a deep understanding of customer service principles. Join our dynamic team, where you can leverage your abilities to make a significant difference in the lives of our clients while growing your career in a supportive environment.. Responsibilities. . Provide exceptional support to clients via phone, email, and chat. . Assist clients in understanding and navigating our financial products and services. . Resolve client issues and concerns efficiently, ensuring their satisfaction. . Document client interactions accurately in our system. . Collaborate with internal teams to ensure comprehensive client support. . Offer feedback on service trends to further enhance the client experience. . Conduct follow-ups with clients to ensure complete satisfaction and resolve any lingering issues. . . Must be able to work remotely. . Excellent verbal and written skills. . Strong problem-solving abilities and attention to detail. . Previous experience in customer service or client support is preferred. . Familiarity with financial services or a relevant industry is a plus. . Ability to work independently in a remote setting. . Experience with customer relationship management (CRM) tools is beneficial. . Strong organizational skills and capacity to manage multiple tasks. . Strong knowledge of excel and computer systems. . Company Location: United States.