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Healthcare Virtual Assistant (Scheduling & Patient Support) at Winning Assistants. Job Title: Healthcare Virtual Assistant (Scheduling & Patient Support). Position Type: Full-time. Work Hours: 8:00 AM - 5:00 PM CST. Work Days: Monday – Friday. Salary: $5 – $6 per hour (depending on experience). Job Code: CD-BBH. Workplace: Remote. Preferred Candidate Location: Philippines. Scope of Work / Responsibilities. Our Client is looking for a detail-oriented and proactive Virtual Assistant to provide administrative and operational support for a growing U.S.-based healthcare practice. This role plays a critical part in ensuring smooth day-to-day operations, managing patient communications, and keeping scheduling systems organized and accurate.. You will be responsible for supporting patient-facing processes, maintaining organized systems, and helping ensure that no patient inquiries or referrals are missed.. Top 3 Priorities. 1. Phone Answering & Call Management. Answer incoming calls professionally and handle patient inquiries.. Schedule patient appointments and ensure proper information capture.. Maintain a professional, empathetic tone when communicating with patients.. 2. Scheduling & Calendar Management. Manage appointments across multiple calendar systems (EClinicWorks and Google Calendar).. Prevent double bookings and scheduling conflicts.. Sync calendars across systems to ensure accurate appointment tracking.. 3. Referral Management. Handle incoming patient referrals from multiple sources.. Contact referral sources when necessary.. Verify patient insurance information and collect required details.. Schedule new patient appointments promptly.. Additional Responsibilities. Assist with prior authorization handling when required.. Manage patient messaging and form submissions.. Filter and triage medication refill requests appropriately.. Perform inbox management, prioritizing urgent messages for the client.. Send calendar notifications and appointment reminders to patients.. Provide general administrative support to maintain efficient operations.. Desired Skills, Qualifications & Personality Traits. Healthcare experience preferred (mental health experience is a plus).. Excellent patient-facing communication skills with a calm, professional, and empathetic demeanor.. Strong organizational skills and the ability to manage multiple systems simultaneously.. High attention to detail to ensure accurate scheduling and patient information management.. Strong problem-solving skills to handle scheduling conflicts and patient inquiries effectively.. Proactive mindset—able to anticipate needs rather than waiting for direction.. Comfortable navigating multiple digital systems and integrations.. Tools & Systems You May Use. EClinicWorks (Primary EHR system). Google Calendar (integrated with other scheduling systems). RingCentral phone system. Experience Requirements. Medical education or degree: Preferred, but not required. Previous Virtual Assistant experience: Preferred, but not required. Medical license (doctor, nurse, PT, etc.): Not required. Basic requirements. Must be proficient in speaking and writing English very clearly. Must have relevant work experience. Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]. Must be available for video meetings with your camera on (when needed). Technical requirements. Device: . Reliable laptop or desktop computer.. Internet:. High-speed connection (minimum 10 Mbps).. Audio: . Noise-canceling headset.. Video:. Webcam for virtual meetings.. Workspace: . Quiet, professional environment.. Company Location: Philippines.