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Intake Coordinator at Wright Family Law Group. Are you a compassionate communicator who thrives on helping people during difficult moments in their lives? Do you enjoy building connections, staying organized, and being the first point of contact in a meaningful client journey?. At Wright Family Law Group, we are committed to providing thoughtful, ethical, and results-driven representation in family law matters. Our clients come to us during some of the most emotional times in their lives, and we believe the intake experience should reflect the same care and professionalism we bring to our legal work.. We are seeking an . Intake Coordinator. who will serve as the welcoming voice of the firm — guiding prospective clients, managing initial consultations, and ensuring a smooth and supportive intake experience from first contact to case onboarding.. This is an excellent opportunity for someone who is empathetic, detail-oriented, and passionate about delivering exceptional client experiences in a fast-paced legal environment.. Responsibilities. Client Intake & First Impressions. ·         Serve as the first point of contact for prospective clients via phone, email, and web inquiries. ·         Conduct intake calls with empathy, professionalism, and active listening. ·         Gather and document accurate case details using the firm’s intake systems. ·         Set clear expectations regarding the consultation and onboarding process. Consultation Coordination. ·         Schedule consultations and manage attorney calendars efficiently. ·         Ensure prospects are properly qualified before booking consultations. ·         Send confirmations, reminders, and follow-ups to reduce no-shows. ·         Prepare attorneys with relevant intake summaries prior to meetings. Client Experience & Follow-Up. ·         Maintain warm, timely communication with prospective clients. ·         Follow up with leads who have not yet retained the firm. ·         Address general inquiries and direct clients to appropriate team members. ·         Ensure a seamless handoff to the legal team after retention. Administrative Support. ·         Maintain accurate records in the firm’s CRM and case management systems. ·         Track intake metrics and assist with reporting (conversion rates, lead sources, etc.). ·         Support process improvements for intake workflows and client onboarding. ·         Uphold confidentiality and compliance with firm policies and ethical standards. ·         Prior experience in legal intake, client services, sales, or customer success preferred. ·         Strong interpersonal and communication skills (written and verbal). ·         High emotional intelligence and ability to handle sensitive conversations. ·         Exceptional organizational skills and attention to detail. ·         Comfortable using CRMs, scheduling tools, and case management software. ·         Ability to multitask and stay composed in a fast-paced environment. Bonus:. ·         Remote client-facing experience. ·         Experience in a high-volume intake or consultation-setting role. Company Location: Mexico.