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Strategic Implementation and Process Optimization Manager at DMV IT Service. Job Title: . Strategic Implementation and Process Optimization Manager. Location:.  San Francisco, CA. Employment Type:.  Contract. About Us:.  DMV IT Service LLC is a trusted IT consulting firm, established in 2020. We specialize in optimizing IT infrastructure, providing expert guidance, and supporting workforce needs with top-tier staffing services. Our expertise spans system administration, cybersecurity, networking, and IT operations. We empower our clients to achieve their technology goals with a client-focused approach that includes online training and job placements, fostering long-term IT success.. Job Purpose:. As a Strategic Implementation and Process Optimization Manager, you will lead and manage complex, cross-functional projects that bridge upstream teams and operations. You will ensure that launched solutions are innovative, scalable, and customer-centric, acting as a domain expert and accountability driver to influence solution development and operational excellence.. Key Responsibilities. . . Lead high-performing, cross-functional teams across operations and shared services, managing multiple concurrent projects and programs. . . Develop detailed, flexible end-to-end implementation plans and drive execution through launch and post-launch monitoring. . . Collaborate with leadership to maintain strategic alignment, provide project updates, and manage stakeholder expectations. . . Gather and define operational business requirements, write clear documentation, and work with product and engineering teams to integrate these needs into product requirements. . . Become a subject matter expert in the fraud and safety domain, designing robust and streamlined agent investigation workflows leveraging internal tools. . . Own comprehensive user acceptance testing (UAT) to validate solutions prior to production deployment. . . Partner with product and workforce planning teams to dynamically forecast operational needs and optimize resource allocation. . . Ensure solutions undergo rigorous testing, designing experiments, pilots, and feedback loops to maximize learning before scaling. . . Collaborate with training teams to develop effective agent training materials that enhance knowledge retention. . . Define key performance indicators (KPIs) with analytics partners and build dashboards to monitor solution performance during and after launch. . . Establish quality metrics and work with quality assurance teams to analyze root causes and prevent decision-making errors. . . Conduct hypothesis-driven data analyses to address operational issues and improve outcomes. . . Lead continuous improvement efforts by owning key metrics and implementing post-launch enhancements. . . Identify inefficiencies and innovation opportunities from operational and market perspectives to improve customer experience and cost-effectiveness. . . Advocate for and embed Lean and Agile methodologies through training, coaching, and leading continuous improvement projects. . . Drive performance analysis and data-driven decision making to foster a culture of continuous improvement. . . . Required Skills & Experience. . . Bachelor’s or Master’s degree in Engineering, Science, Operations, or related fields (Engineering preferred). . . 8+ years of experience in project/program management, continuous improvement, technical program management, management consulting, or product management. . . Strong problem-solving skills with expertise in managing ambiguity and critical thinking. . . Proven track record of driving process improvements, optimizing workflows, and reducing bottlenecks in operations. . . Expertise in process mapping, process design, and implementation within operational organizations. . . Excellent strategic thinking, analytical skills, and business judgment; able to navigate sensitive issues effectively. . . Ability to manage multiple projects simultaneously in a fast-paced, evolving environment. . . Demonstrated leadership and organizational skills to motivate teams and influence stakeholders. . . Experience collaborating effectively across technical, product, engineering, and PMO teams. . . Project management and Lean/Six Sigma certifications are a plus. . . Skilled in building trusted relationships and influencing at all organizational levels. . . Exceptional verbal and written communication skills, especially with senior leadership. . . Highly organized, resourceful, and detail-oriented, capable of multitasking and following through despite ambiguity. . . . Company Location: United States.