We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Italian Speaking Customer Service for Retail industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to present a fantastic opportunity for Italian Speaking Customer Service Representatives in the retail industry! This role is ideal for individuals who are enthusiastic about customer interaction and possess a strong passion for retail products and services. As a customer service representative, you will assist customers in their shopping experiences, providing knowledgeable and friendly support in Italian.. Key Responsibilities. . Respond to customer inquiries related to retail products, orders, and store policies via phone, email, and live chat in Italian.. . Offer guidance and recommendations based on customer needs and preferences.. . Assist customers with order processing, returns, and exchanges efficiently.. . Resolve customer complaints and issues with professionalism and empathy.. . Document all interactions accurately within the customer management system.. . Collaborate with other team members to improve service delivery and customer satisfaction.. . Stay updated on retail product offerings, promotions, and industry trends.. . . Fluency in Italian (both oral and written) is required; knowledge of English is beneficial.. . Experience in customer service, preferably in the retail sector.. . Excellent communication and interpersonal skills, with a focus on customer satisfaction.. . Strong problem-solving abilities and a friendly, approachable attitude.. . Ability to multitask and handle a high volume of inquiries effectively.. . Proficiency in using CRM systems and general computer applications.. . Flexibility to work various shifts, including evenings and weekends as needed.. . Company Location: Greece.