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VOIP Engineer - #34569 at Manila Recruitment. As a VOIP Engineer, you will be responsible for maintaining the health and performance of VoIP infrastructure, providing end-user support, troubleshooting call quality issues, and working closely with internal teams and external vendors to ensure reliable voice communications.. Company Profile:. Our client is a UK-based telecommunications company, specializing in VoIP phone systems, business broadband, and future-ready tools. They help businesses improve collaboration, streamline communication, and enhance productivity. With a focus on delivering reliable, fast, and cutting-edge services, they support businesses in adapting to the future of work.. Due to their continued success, they are looking to expand their team in the Philippines and seeking a passionate, skillful, self-motivated, and collaborative VOIP Engineer to join their dynamic team.. This is an excellent opportunity for those who value a workplace culture built on strong relationships, personal accountability, and collaborative teamwork.. Duties and Responsibilities:. . Maintain, configure, and monitor VoIP systems. . Set up software and hardware for customers, including Yealink desk phones, cordless phones, and WiFi solutions. . Troubleshoot and resolve issues on the Yeastar platform. . Provide technical support to end users and assist with VoIP-related issues. . Handle customer tickets and take inbound calls for technical queries and issues. . Resolve customer tickets through the support system, ensuring timely resolution and customer satisfaction. . Support customers throughout the complete rollout process, addressing call quality issues, broadband problems, and technical queries. . Document system configurations, change logs, and troubleshooting steps. . Monitor VoIP call flow and logs for anomalies and performance issues. . Ensure compliance with security policies and best practices for voice traffic. . Train end users on how to use the VoIP system and features. . Participate in VoIP system upgrades, migrations, and new installations. . Serve as the main point of contact for assigned customer tickets, handling independent tasks from start to completion. . Troubleshoot various technical issues and provide solutions throughout the support process. . . Minimum of 2 years’ experience as a VOIP Engineer. . Proven experience with VoIP systems (e.g., Yealink, Yeastar). . Understanding of SIP, RTP, QoS, NAT, firewalls, and network fundamentals. . Strong troubleshooting and problem-solving skills. . Experience with monitoring tools and call flow analyzers. . Good understanding of PBX and unified communications platforms. . Familiarity with IP networking, VLANs, and PoE for VoIP devices. . Excellent written and verbal communication skills, in order to effectively collaborate and communicate with the relevant team members and clients. . Strong telephone manner and a customer-focused mindset. . Ability to work independently and collaboratively with IT and support teams. . A. dvantageous skills or nice-to-haves:. Bachelor’s Degree in Information Technology, Science, Engineering or related. Company Location: Philippines.