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German Speaking Support Agent For Swiss Telecom Company - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is proud to present an exciting opportunity for a German Speaking Support Agent to join our team for a prestigious Swiss telecom company. This position is based in Greece and is perfect for individuals looking to advance their careers in customer service within the telecommunications sector. As a German Speaking Support Agent, you will be responsible for assisting German-speaking customers with their inquiries and providing them with top-notch support.. Key Responsibilities. . Deliver excellent customer service to German-speaking clients through phone, email, and live chat.. . Assist customers with inquiries related to telecom services, billing, and account management.. . Effectively resolve customer issues and complaints to ensure satisfaction.. . Document all customer interactions and issues in our CRM system for accurate tracking and follow-up.. . Collaborate with other departments to address complex inquiries and enhance overall customer experience.. . Stay informed about the company's products, services, and promotions to provide accurate information to customers.. . . Fluency in German (both written and spoken) is required; proficiency in English is a plus.. . Previous experience in customer service, ideally within the telecommunications industry.. . Strong communication and interpersonal skills with a customer-centric approach.. . Able to manage multiple tasks and prioritize effectively in a fast-paced environment.. . Experience with CRM systems and telecom tools is an advantage.. . A positive attitude and a proactive approach to problem-solving.. . Willingness to embrace a new cultural experience while working in Greece.. . Company Location: Greece.