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Dutch Speaking Customer Service for Fashion & Apparel Department at Mercier Consultancy Europe. Mercier Consultancy Bulgaria is excited to announce a vacancy for a Dutch Speaking Customer Service Agent in our Fashion & Apparel Department. In this vibrant role, you will be the first point of contact for our Dutch-speaking customers seeking assistance with their fashion and apparel inquiries. Your responsibilities will include managing customer inquiries regarding product availability, order status, returns, and style advice. If you're passionate about fashion and have a knack for providing excellent customer service, we would love to have you on our team!. Responsibilities. . Deliver exceptional customer service in Dutch for inquiries related to fashion and apparel.. . Assist customers with order placements, tracking shipments, and processing returns.. . Provide information on product features, sizes, and styling tips to enhance the customer experience.. . Efficiently resolve customer complaints and issues to ensure satisfaction.. . Accurately document all customer interactions and feedback.. . Collaborate with the merchandising and inventory teams to provide the best customer solutions.. . Stay updated on current fashion trends and product knowledge to assist customers effectively.. . . Fluency in Dutch and English, both written and spoken.. . Experience in customer service, particularly in retail or fashion is preferred.. . Strong communication skills with a passion for delivering excellent customer experiences.. . Ability to multitask and manage varying customer inquiries efficiently.. . Familiarity with customer service software or retail management systems is a plus.. . Detail-oriented with strong problem-solving abilities.. . Willingness to work flexible hours, including weekends and holidays as needed.. . Company Location: Greece.