Danish Speaking In-Game Support Analyst at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is pleased to announce an opportunity for a Danish Speaking In-Game Support Analyst. This role is perfect for individuals who are passionate about gaming and dedicated to providing high-quality customer support. As an In-Game Support Analyst, you will assist Danish-speaking players by addressing their inquiries and ensuring they have the best gaming experience possible.. Responsibilities. . Deliver real-time assistance to Danish-speaking players through in-game chat, email, and community platforms.. . Identify and troubleshoot various in-game issues, helping players resolve technical problems related to gameplay and accounts.. . Document and follow up on player issues within the support ticketing system to ensure effective resolution.. . Communicate with players to explain game mechanics, features, and updates clearly and effectively.. . Work collaboratively with the development team to relay player feedback and highlight recurring concerns.. . Stay current with the latest game updates, features, and industry trends to provide knowledgeable support.. . Contribute to the continuous improvement of support processes to enhance overall player satisfaction.. . . Fluency in Danish and English, with excellent verbal and written communication skills.. . Previous experience in customer support, particularly in the gaming industry, is highly regarded.. . Strong troubleshooting and analytical skills to assist players with various technical challenges.. . A passion for gaming and a solid understanding of game mechanics and community dynamics.. . Willingness to work flexible hours, including evenings and weekends, to cater to player needs.. . Experience with customer support tools and ticketing systems is advantageous.. . A positive attitude, empathy, and a commitment to providing outstanding player support.. . Company Location: Denmark.
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