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Customer Support Manager at Neo Group. Do you have a passion for customer service and a knack for leadership? We're searching for a . Customer Support Manager. on behalf of our partner to lead our international teams in Turkey, India, and English-speaking markets. You'll be a key player in our success, empowering your Team Leaders and helping shape the future of our customer experience.. What you'll be doing:. . . Empowering Leaders:. You'll directly manage Team Leaders, helping them develop their skills and build successful teams.. . . Driving Excellence:. You'll use data and your expertise to improve performance and set new standards for exceptional customer service.. . . Shaping the Future:. You'll be a self-starter who takes ownership and drives strategic improvements in a dynamic, global environment.. . . A minimum of 2 years of experience in a managerial or senior leadership position within the realms of Customer Support, Service, or Call Center operations.. . A demonstrated history of leading multi-geo teams, preferably those that include Turkey, India, or English-speaking markets.. . Experience in directly managing Team Leaders or Supervisors.. . A robust understanding of customer service KPIs and proficiency in influencing them effectively.. . Exceptional communication, leadership, and coaching capabilities.. . Proficient in working with data, analyzing performance metrics, and making informed, data-driven decisions.. . Fluent in English, both written and spoken. Knowledge of Turkish, Indian, or Russian languages is an added advantage.. . Experience with support tools such as Intercom, Slack, Google Workspace, and others.. . Self-motivated, proactive, and adaptable in a high-energy, dynamic work environment.. . A strong sense of responsibility and ownership, coupled with the ability to drive meaningful change.. . Company Location: Kazakhstan.